Product · Reviews & Reputation

More reviews. Better reputation. Zero effort.

Your online reputation is your strongest marketing asset — customers trust businesses with strong ratings and authentic reviews. DrLead automatically collects customer reviews, monitors your reputation across every platform, and responds with AI, all from one dashboard.

5–8×more reviews than asking manually
4.9★average rating businesses reach
1dashboard for Google, Facebook & more
Inside the Platform

See what runs on autopilot from day one

Live demos, not screenshots — this is how the platform behaves for you every day.

01 · Automated Requests

Turn every customer into your next 5-star review.

Automatically send review requests after appointments, purchases, or completed services — over SMS, email, or WhatsApp, with smart timing that catches customers when they're happiest. They get a personalized invitation with a direct review link and can leave a review in seconds. Unhappy customers are routed to private feedback first, so your public rating only ever goes up.

Reviews — reputation on autopilotDrLead
Sara A.WhatsApp · 2h after visit
Thanks for visiting us today, Sara! 🌟 How was your experience?AI
✓ 5 stars — Google review link sent
GYour Google profile
4.8★★★★★214 reviews
SASara A. ★★★★★أفضل عيادة جربتها — الحجز سهل والفريق رائع 🙌
Under 4★? Routed to private feedback — never published.
02 · AI Responses

AI that responds to every review for you.

Never leave another review unanswered. DrLead AI analyzes every review and drafts a personalized, on-brand reply — with positive and negative response templates — that you can approve with one click or publish fully automatically. Fast, consistent, and always in your brand voice, without living on Google.

Reputation — AI review repliesDrLead
GGoogle reviewjust now
FKFatima K.★★★★

Great service and lovely team — booking was easy. The wait was a little long though.

AI is analyzing this review…
AISuggested replyOn-brand · professional

✓ Approve & postEditRegenerate
✓ Reply posted to Google · in your brand voice
03 · One Dashboard

Monitor every review from one place.

Track every review, rating, and customer interaction from one centralized workspace. A unified review dashboard with multi-platform monitoring, real-time notifications, rating trends, performance analytics, and monthly reports — so you always know exactly where your reputation stands.

Reputation — OverviewDrLead
dr.lead$92.00 · View credits✦ Ask AI
Overall rating
4.9★★★★★
1,284 reviews · all platforms
G4.9Google · 912
f4.8Facebook · 284
5.0Site widget · 88
Rating trend · 8 weeks
Recent reviews
FKFatima K. ★★★★★Best clinic I've tried — booking was so easy 🙌
MAMohammed A. ★★★★★Fast replies and the team is wonderful.
GNew 5★ review · GoogleAuto-reply drafted by AI
04 · Private First

Resolve issues before they become public.

When a customer has a poor experience, DrLead collects their feedback privately before it turns into a public review. Your team gets the chance to respond, resolve the issue, and improve satisfaction — so problems become saved relationships instead of one-star ratings.

Automation — Workflow builderDrLead
Workflows listconfirmation_appointmentTest workflowDraftPublishSaved
Appointment reminder
Event type is “Any”Contact Mode is any of [“WhatsApp”] +1 more
Stats
+ Add new trigger
+
WhatsApp•••
Delivered
+
225
Wait•••
Undelivered
+
END
Every reminder sent, delivered & followed up — automatically
Everything Included

One platform, everything you need

Automated review requests

Sent automatically after every appointment, purchase, or completed service.

AI-powered responses

On-brand replies to positive and negative reviews — approve in one click or fully automate.

Multi-platform monitoring

Google, Facebook, and more — every review tracked in one dashboard.

Private feedback first

Catch unhappy customers privately and resolve issues before they go public.

Real-time alerts

Know the moment a new review lands, so nothing sits unanswered.

Rating analytics & reports

Rating trends, performance analytics, and monthly reputation reports.

Getting Started

Live in days, not months

01

Connect your channels

WhatsApp Business API, Instagram, Snapchat, and webchat — plugged into one workspace in a day, with your number verified.

02

Train the AI on your business

Services, prices, working hours, and FAQs — the AI agent learns how you talk to customers, in Arabic and English.

03

Go live and watch it work

Every lead answered in seconds, qualified, booked, and reminded — while your dashboard shows exactly what's working.

Questions

Answers before you ask

How are review requests sent?

Automatically through SMS, email, or WhatsApp after a completed appointment, purchase, or service — with smart timing that catches customers when they're most likely to respond.

Can AI respond to reviews automatically?

Yes. The AI generates personalized, on-brand responses that you can approve with one click or publish fully automatically.

Which review platforms are supported?

DrLead connects with the most popular review platforms — including Google and Facebook — so you can monitor and manage everything from one place.

Can I manage multiple business locations?

Yes. Monitor and manage reviews for all your branches from a single dashboard.

Can customers leave private feedback instead of public reviews?

Yes. Customers can submit private feedback first, giving your team the chance to resolve any issue before it becomes a public review.

No commitment · Free demo

Ready to grow? Let's talk.

Get a free demo — we'll map out where your growth is leaking and how to fix it.

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Trusted by 300+ clinics, institutes & growing brands across the Gulf